Last updated: April 11, 2026 · Applies to salesense.co and the SaleSense widget
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work, to work more efficiently, and to provide information to website owners. Similar technologies include local storage, session storage, and pixel tags — this policy covers all of them.
Under EU Regulation 2016/679 (GDPR), the ePrivacy Directive (2002/58/EC, as implemented nationally), the UK PECR, and US state privacy laws including the California Consumer Privacy Act (CCPA), we are required to inform you of the cookies we use and obtain your consent for non-essential cookies before they are placed.
This Cookie Policy covers two distinct contexts:
We use the following cookies on our website and dashboard:
These cookies are required for the website to function and cannot be disabled. They are set in response to actions you take, such as setting your privacy preferences, logging in, or completing a form. Under GDPR Article 6(1)(b) and (f), these cookies are processed on the basis of contractual necessity and legitimate interest.
| Cookie Name | Purpose | Duration | Category |
|---|---|---|---|
| ss_ext_token | Authentication token for your SaleSense merchant account. Keeps you logged in securely. | 7 days | Essential |
| google_oauth_state | CSRF protection token for Google OAuth sign-in flow. Prevents cross-site request forgery attacks. | 10 minutes | Essential |
| billing_csrf_state | CSRF protection token for Shopify billing subscription flow. | 1 hour | Essential |
| ss_cookie_consent | Stores your cookie consent preferences so we do not show the consent banner on every visit. | 12 months | Essential |
These cookies enable enhanced functionality. If you do not allow these cookies, some or all of these features may not function properly.
| Cookie Name | Purpose | Duration | Category |
|---|---|---|---|
| ss_demo_session | Maintains your demo chat session on the SaleSense marketing homepage so conversation history is not lost on page refresh. | Session | Functional |
SaleSense does not currently use third-party analytics cookies (such as Google Analytics) on salesense.co. We use server-side analytics that do not require cookies or tracking pixels. This may change in the future, and we will update this policy and obtain your consent before doing so.
SaleSense does not currently use any advertising or retargeting cookies. We do not engage in behavioural advertising, sell your data to ad networks, or track you across other websites.
The SaleSense chat widget, when embedded on a merchant's website, uses the browser's localStorage (not cookies) to store a random anonymous visitor ID. This ID:
The legal basis for this processing is the merchant's legitimate interest in providing a functional chat experience (GDPR Article 6(1)(f)).
5.1 Cookie Consent Banner. When you first visit salesense.co, we display a cookie consent banner. You may choose to accept all cookies or only essential cookies. You may change your preferences at any time by clicking the cookie settings icon in the footer.
5.2 Browser Settings. Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when cookies are being set. Note that disabling essential cookies may affect the functionality of our Service. For guidance on browser cookie settings:
5.3 GDPR Rights (EU/EEA/UK residents). You have the right to access, rectify, erase, restrict, or object to the processing of your personal data. You also have the right to data portability and the right to withdraw consent at any time. To exercise these rights, contact support@salesense.co. You may also lodge a complaint with your local Data Protection Authority.
5.4 CCPA Rights (California residents). Under the CCPA, California residents have the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale of personal information (we do not sell personal information), and the right to non-discrimination. To exercise these rights, contact support@salesense.co.
At this time, SaleSense does not allow any third parties to set cookies on salesense.co through our platform. We embed content from Google (for OAuth sign-in only) — Google may set cookies during the OAuth flow. For details, see Google's Privacy Policy.
Cookies and the data they contain may be processed on servers located outside your country of residence, including in the United States. Where data is transferred from the EU/EEA to third countries, we rely on appropriate safeguards including Standard Contractual Clauses (SCCs) approved by the European Commission. For more information, see our Privacy Policy.
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by updating the "Last updated" date at the top of this page and, where required by law, by obtaining fresh consent. Your continued use of our website after such changes constitutes acceptance.
Questions about cookies or this policy? Contact us at:
SaleSense — Privacy Team
Email: support@salesense.co
Website: salesense.co