We believe in transparent, fair billing. This policy explains how subscriptions, cancellations, and refunds work on SaleSense. If you have any questions not answered here, please reach out to us at support@salesense.co — we are happy to help.
SaleSense is offered as a subscription service billed on a monthly or annual basis depending on the plan you choose. All subscriptions are managed through Paddle.com Market Limited, which acts as the Merchant of Record for all SaleSense transactions. Paddle processes all payments, issues invoices, and handles applicable taxes on our behalf — charges will appear on your bank statement as "Paddle.com" or similar. Your billing cycle begins on the date you activate a paid plan. There is no free trial period.
Cancellation: You may cancel your subscription at any time directly through your account settings.
No Retroactive Refunds: Please note that cancellations apply to the subsequent billing cycle. We do not offer retroactive refunds for partial subscription periods or unused months.
Access After Cancellation: Upon cancellation, your access to SaleSense features will remain active until the end of your current paid billing period, at which point the subscription will not renew.
To cancel, navigate to Dashboard → Settings → Billing and follow the cancellation steps. If you experience any difficulty cancelling, contact us at support@salesense.co and we will process your request within one business day.
As a general rule, all subscription fees are non-refundable. This applies to partial months, unused conversations, and unused features within a billing period.
However, we evaluate refund requests on a case-by-case basis and may issue a full or partial refund at our sole discretion in exceptional circumstances, such as:
To request a refund, email support@salesense.co with the subject line “Refund Request” and include your account email, the charge date, and a brief description of the reason. We will review and respond within 5 business days.
SaleSense offers a free Starter plan with no time limit and no credit card required. You may use the Starter plan indefinitely. Upgrading to a paid plan triggers an immediate charge via our payment processor (Paddle). Mid-cycle plan changes are prorated automatically.
If you installed SaleSense through the Shopify App Store, your subscription billing is processed through Paddle.com — not through Shopify. Charges will appear on your bank or card statement as "Paddle.com" and will not appear on your Shopify invoice.
Smart Proration: If you upgrade your plan mid-cycle, the cost difference is calculated automatically and charged immediately on a prorated basis — you only pay for the remaining days in your billing period at the higher plan rate. Downgrades take effect at the start of the next billing cycle.
For any billing questions, contact us at support@salesense.co — we are happy to help.
You may downgrade your subscription plan at any time. Downgrades take effect at the start of the next billing cycle. You will retain access to your current plan's features until the end of the cycle. No partial refund is issued for the difference in plan price during the current period.
SaleSense reserves the right to suspend or terminate accounts that violate our Terms of Service. In cases of termination for cause (e.g., abuse, fraud), no refund will be issued for the remaining subscription period.
We may update this policy from time to time. Material changes will be communicated via email to account holders at least 14 days before taking effect. The “Last updated” date above will always reflect the most recent version.
Questions?
Email: support@salesense.co
We typically respond within one business day.