A well-written system prompt is the difference between an AI that feels generic and one that sounds like your brand, knows your policies, and pushes the right products. This guide covers every element to include.
Customize My AI NowSaleSense's business profile fields pre-fill your system prompt automatically. Here's what each section does and how to fill it in for maximum impact.
Friendly? Professional? Playful? Define the personality once and every response matches it automatically.
Paste your exact policy. The AI will answer 'How long does shipping take?' and 'Can I return this?' without improvising.
Let the AI tell customers when your physical store is open or when to expect replies to email queries.
Active sale? Free shipping threshold? The AI mentions it proactively when relevant — without being pushy.
Restrict topics, competitor mentions, or anything off-brand. Restrictions are as important as instructions.
Who are you selling to? The AI adjusts its recommendations and explanations based on the customer profile.
"Be helpful and friendly" gives the AI nothing to work with. "Respond like a knowledgeable friend who works in a boutique fashion store" is specific enough to be useful.
What should the AI say if a customer complains about a damaged item? What if they ask for a price match? Define your answer once and it's consistent forever.
This is where stores get burned. Paste your actual policy word-for-word. The AI will quote it accurately, not guess.
Complete a short setup form and SaleSense builds your system prompt from it. No prompt engineering experience needed.
Set Up My AI