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70% of carts are abandoned - fix it in real time

Reduce Cart Abandonment
with AI that Answers Before They Leave

Most cart abandonment is not about price. It is about doubt - an unanswered question about shipping, sizing, or whether the product is right. SaleSense catches that doubt in real time and resolves it before checkout.

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Why carts get abandoned

The real reasons - and how AI fixes them

Price is cited as the top reason, but for stores with competitive pricing, the abandonment drivers are all about information gaps.

Reason #148%

Unexpected shipping cost

SaleSense fix: AI states shipping cost and eligibility for free shipping before they reach checkout. Proactively surfaces free shipping thresholds.

Reason #234%

"Just browsing" - not ready

SaleSense fix: AI engages with a personalized recommendation that creates urgency without pressure. Low-stock alerts surfaced naturally in conversation.

Reason #326%

Complicated checkout

SaleSense fix: AI answers payment method questions, discount code issues, and account creation friction before they hit the checkout page.

Reason #422%

Concerns about returns

SaleSense fix: AI explains return policy, window, and process clearly. Removes the risk perception that stops first-time buyers from completing purchase.

Prevention, not recovery

Stop abandonment before it happens

Post-abandonment email sequences recover 5-8% of carts. Preventing the abandonment in the first place keeps 100%. SaleSense focuses on prevention - answering the question that triggers the exit before the cursor moves to the close button.

Proactive engagement

Detects when a visitor has been inactive on a product page for 30+ seconds and opens a targeted, relevant conversation.

Cart context awareness

Knows what is in the cart. Can answer "will these two items ship together?" or "what is the total with shipping?" in real time.

One-message resolution

Trained on your policies so it resolves most questions in a single reply - no "let me check" or ticket creation.

Related

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Stop losing sales at checkout

Get started for free. SaleSense is live on your store in under 10 minutes and starts reducing abandonment from day one.

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